FAQs

1. How can I contact PPrimeOne's support team?

You can reach us via email at support@pprimeone.com. Our working hours are from Monday to Friday, 9:00 AM to 6:00 PM (AEST).

2. Which regions does PPrimeOne ship to?

We currently ship to the following regions:

• United States
• United Kingdom
• Australia
• New Zealand
• Canada
• Europe

3. What are the order processing and shipping times?

• Order Processing Time: 3 – 5 business days after receiving your order confirmation.
• Standard Shipping Time: 9 – 13 business days.

4. How can I track my order?

Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this number to track your order on the carrier's website.

5. Does PPrimeOne offer free shipping?

Yes, we offer free worldwide shipping on orders containing 2 or more products.

6. How are shipping fees calculated?

Shipping fees are calculated based on the number of products in your order and your shipping destination. All fees are clearly displayed at checkout.

7. What is PPrimeOne's return and refund policy?

• You have 30 days from the date you received your item to request a return.
• Items must be unused, in their original condition, and with all original packaging.
• Certain items are exempt from returns, such as perishable goods, intimate or sanitary products, and hazardous materials.

8. How do I initiate a return or exchange?

Please contact us at support@pprimeone.com within 30 days of receiving your product. Provide your order number and the reason for the return or exchange, and we will guide you through the process.

9. When will I receive my refund?

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within a certain number of days.

10. Where can I follow PPrimeOne on social media?

You can connect with us through the following social media channels:

• Facebook
• Instagram
• Twitter

11. Can I visit PPrimeOne's office in person?

Yes, if you wish to visit us, please come to:

PPrimeOne
33 Alcoomie Street,
Villawood, NSW, 2163,
Australia

Note: Please contact us in advance to schedule an appointment.

 

12. What should I do if I have an urgent issue outside of working hours?

For urgent matters outside of our regular working hours, please email us at support@pprimeone.com, and we will respond as soon as possible.

13. How can I provide feedback or suggestions to PPrimeOne?

We value your feedback. Please send your comments or suggestions to support@pprimeone.com.

14. Does PPrimeOne make changes to its shipping policy?

We reserve the right to modify our shipping policy at any time. Any changes will be updated on our website. Please review this policy periodically to stay informed.

15. Am I responsible for customs duties and taxes on international orders?

For international orders, you may be subject to import duties and taxes levied by the destination country. These charges are the responsibility of the recipient.